Privacy Policy
Last updated: 20 August 2026
Website: https://pull-zone.com
Controller: PULLZONE d.o.o., Linhartova ulica 6a, 3250 Rogaška Slatina, Slovenia
VAT ID: SI 27352048
Contact: info@pull-zone.com · +386 40 453 735
PULLZONE d.o.o. respects your privacy and processes personal data in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR). This Privacy Policy explains what information we collect through the PULLZONE website, why we use it, who may receive it, and how you can exercise your rights.
1. When this policy applies
This policy applies to visitors of pull-zone.com, customers who purchase PULLZONE products through the website, and people who contact us through the website or by e-mail. It does not govern websites, social-media platforms, payment-provider pages, or other third-party services that are linked from our website and operate under their own privacy notices.
2. Personal data we may process
Depending on how you use the website, we may process the following categories of personal data.
| Activity | Typical data | Purpose |
|---|---|---|
| Browsing the website | Technical log data, IP address, browser/device information, essential cookies | Website delivery, security, fraud prevention and reliable operation. |
| Contact form or direct enquiry | Name, e-mail address, telephone number if supplied, and message content | Responding to your enquiry and providing requested support or product information. |
| Order or checkout | Name, billing and shipping address, e-mail address, telephone number, ordered products, quantity, delivery data and order records | Processing the order, arranging delivery, customer support and legal/accounting administration. |
| Payment | Payment-method selection and payment/order status | Completing or reconciling a payment. Card details are handled by the selected payment provider and are not stored by PULLZONE. |
| Customer communications | Communication history and documentation relevant to service or support | Maintaining a reliable customer relationship and resolving requests. |
Please do not send unnecessary sensitive personal data through the contact form or by e-mail.
3. Why we process personal data
We process personal data only where there is a lawful basis. The applicable basis depends on the activity:
| Purpose | Typical lawful basis |
|---|---|
| Replying to an enquiry that you initiate | Legitimate interest in responding to your request, or steps taken at your request before entering a contract. |
| Accepting and fulfilling an order | Performance of a contract and steps taken at your request before entering a contract. |
| Invoice, accounting and tax records | Compliance with legal obligations. |
| Website security, prevention of abuse and essential technical logging | Legitimate interest in operating a secure, reliable website. |
| Optional marketing or non-essential analytics, if introduced | Your consent where consent is required. |
We do not sell personal data.
4. Payments
The website currently offers card payment through SumUp and payment by bank transfer / pro forma invoice. When you choose card payment, the payment is processed by SumUp under its own terms and privacy notice. PULLZONE does not receive or store your full card number, CVV, or other complete card credentials.
For bank transfer orders, we process the details needed to identify the order and reconcile the payment. Orders paid by bank transfer may remain on hold until the payment is received and confirmed.
5. Recipients and service providers
We use service providers only where necessary to operate the website and fulfil orders. Depending on the service used, recipients may include:
| Recipient category | Reason for processing |
|---|---|
| Website hosting and technical support providers | Hosting, security, backups and website delivery. |
| WooCommerce and WordPress service components | E-commerce functionality, order administration and contact-form functionality. |
| SumUp | Secure processing of card payments selected by the customer. |
| Banks and payment networks | Receiving and reconciling bank-transfer payments. |
| Shipping, logistics or customs partners | Delivery of purchased products, where applicable. |
| Professional advisers or public authorities | Only where required by law or necessary to protect legal rights. |
Some providers may process personal data outside the European Economic Area under their own legal safeguards and privacy documentation. Where required, we use appropriate safeguards for such transfers.
6. Cookies and similar technologies
The website uses essential cookies and related technologies that are required for functions such as security, language preferences, the shopping cart, checkout, and maintaining a user session. You can restrict cookies in your browser; however, essential website functions may no longer work correctly.
Microsoft Clarity analytics
With your Analytics consent, PULLZONE uses Microsoft Clarity to understand how visitors interact with the website. Clarity may generate session recordings and heatmaps and process information such as clicks, scrolling, page interactions, browser and device information, and technical session data. We use these insights to improve website usability and the purchase journey.
Microsoft Clarity is not loaded until you accept the Analytics category in our cookie banner. You may reject Analytics cookies or withdraw consent at any time using the Cookie Settings / Consent Preferences control on the website. When Analytics consent is not granted, PULLZONE does not load Microsoft Clarity.
7. Retention
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required by law.
| Record type | Retention approach |
|---|---|
| Contact enquiries | Normally up to 24 months after the enquiry is closed, unless an ongoing customer relationship or another lawful reason requires longer retention. |
| Orders, invoices and payment records | For the period required by applicable accounting, tax and other legal obligations. |
| Security logs and technical records | For a limited period appropriate to security, troubleshooting and legal obligations. |
| Consent records | For as long as needed to demonstrate the relevant consent or manage its withdrawal. |
8. Your rights
Subject to the conditions and limits of applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, objection to processing based on legitimate interests, or portability of data processed by automated means on the basis of consent or contract.
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that was lawful before the withdrawal.
To exercise your rights, contact info@pull-zone.com. We may need to verify your identity before responding. You also have the right to lodge a complaint with the Slovenian Information Commissioner or the supervisory authority in your country of habitual residence or work.
9. Security
We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse and alteration. No internet transmission or storage system can be guaranteed completely secure, so please use the website and e-mail responsibly.
10. Children
The website and products are not directed to children. We do not knowingly collect personal data from children in connection with online purchases or contact enquiries.
11. Changes to this policy
We may update this Privacy Policy when our processing activities, services or legal obligations change. The current version and its effective date will be published on this page.
12. Contact
For questions about this Privacy Policy or personal-data processing, contact:
PULLZONE d.o.o.
Linhartova ulica 6a
3250 Rogaška Slatina
Slovenia
E-mail: info@pull-zone.com
Telephone: +386 40 453 735